shipping + returns
Items ship out via Canada Post. most items are shipped out within 3-5 days after completion (items are handmade to order, see individual processing times or email if you have concerns/questions).
canadian orders are shipped with a tracking number which is emailed to you once your label is created.
items shipped outside of canada are not shipped with a tracking number unless requested (please email + an adjusted ship rate will be given) international shipping without a tracking number can be risky as there is no information given to where or when your items may arrive. Once your untracked package is with Canada Post, tuk + milo is no longer responsible for lost or damaged whilst in transit items.
tuk + milo is not responsible for any applicable duty fees.
all sales are final. if you feel like the quality of the item is unfair, please email + we can discuss.